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TROUBLESHOOTING
On occasion, readers of the Links Daily Devotional suddenly stop receiving the e-mails into their inbox. Invariably, this problem is created by a change in the
recipient’s Internet service provider’s filtering, which rejects the Devotional as spam. Once our delivery system (Constant Contact) receives consecutive failed delivery notices, it will put the
recipient’s address on hold for up to a month, then try again. The instructions below may help you get the Devotional restarted to your inbox.
We certainly do not wish to “put you off” with a bunch of technical instructions, but this problem can only be managed from your computer. If you still do not
have success at receiving the Devotional, feel free to contact us at linksplayers@linksplayers.com, and we will see if we can help you.
Basic adjustment
Whitelisting
Contact your Internet service provider (ISP)
BASIC ADJUSTMENT
You can try first to solve the problem yourself by following these simple instructions:
1. Using the most recent devotion you have received, unsubscribe from the devotion.
2. Add linksplayers@linksplayers.com to your address book/contacts list.
3. The next day, visit the Links Daily Devotional online and re-enter your address.
If this method works, you will begin seeing the Devotional again the next day.
WHITELISTING
If the basic adjustment does not work and you have the ability to do your own whitelisting (specifying to your ISP
what domains you want to allow through the filters, you may try this step as well, then repeat the basic adjustment.
How to whitelist
Links Players uses several email addresses for communication with
users. Therefore, the most effective way to make sure that you receive our email is to whitelist the entire domain. Depending on the exact email service or program you are using, whitelisting a domain may be done by
entering something like one of the following:
@linksplayers.com
linksplayers.com
For the Links Daily Devotional, you will also need to whitelist the sender of our emails, Constant
Contact, by using one of these two possibilities, depending on your provider:
@constantcontact.com
constantcontact.com
Since every email system is different, we have included whitelisting instructions for a few
popular email service providers below, including AOL, Yahoo!, Hotmail, Gmail, MSN, Outlook 2003 or higher, Norton AntiSpam, McAfee Spamkiller, and Spam Assassin.
AOL
AOL (version 9.0 or higher)
In AOL, you can add the Links Players address to the "People I Know" list. To add the address,
- Copy the "from" address from the latest Links Players mail. (or you can copy the addresses listed above).
- Select the Mail menu and select Address Book.
- In the pop up box, select Add.
- Paste the copied address/type the address required in the Other email field.
- Make the newly added address the "Primary email address" by checking the checkbox.
- Select Save.
AOL (version 7.0 or 8.0)
- Select Mail in the Menu on the top of the screen.
- Select Mail Controls.
- The Mail Control Screen would be displayed. Select Next.
- Select Customize Mail Controls for this Screen Name and click Next.
Version 8.0
- You can select "Allow email from all AOL members, email addresses and domains" (allows all emails).
- Select Next until the Save button shows up at the bottom.
- Select Save.
Version 7.0
- In the exclusion and inclusion parameters, include the domain linksplayers.com
and the domain constantcontact.com.
Yahoo
You can ask Yahoo to filter mails from Links Players to your inbox.
- Open Yahoo mailbox.
- Select Mail Options.
- Select Filters.
- Click Add Filter.
- In the top row, labeled From Header, select contains
from the pull down menu. Enter the Links Players address in the text box next to the pull down menu (you can either give a specific Links Players email address or use @linksplayers.com and @constantcontact.com to whitelist the domains).
- Move down to the bottom where there is the option Move the message to. Select inbox
from the pull down menu.
- Select Add Filter button once again.
Hotmail
To whitelist us in Hotmail, you can add our email address to your Safe List. For that,
- Access your Hotmail mailbox.
- Select Options from the top right (next to Help).
- Select Junk e-Mail Protection (the first link).
- Select Safe List.
- In the space provided, enter the Links Players address (you can either give a specific Links
Players email address or use @linksplayers.com and @constantcontact.com to whitelist the domains).
- Select Add.
- Ensure the safe list box has the address you entered, and select Ok.
You can also add the Links Players email address to your contact list:
- Open the most recent email from us.
- Select the Save Address button (to the right in the line of options above the email).
- Click Ok.
Gmail
To ensure that you receive Links Players mails in your inbox, you can add the Links Players
address to your contact list. And, If one of our mails has been moved to the spam folder, you can mark them Not Spam, to whitelist it.
- Open the latest issue of the e-mail you want to whitelist.
- There would be a few drop down options just after the date on the right hand side.
Select
Add sender to contact list.
Alternatively,
- Select contacts from the options on the left side of the Gmail Inbox.
- Select Create Contact on the top menu.
- Enter the linksplayers@linksplayers.com address in the primary email box.
- Select Save.
If one of our mails has been by mistake moved to the spam folder, you can prevent it happening by:
- Selecting the Spam link - to open the spam folder.
- Open the wrongly filtered Links Players mail.
- Select the Not Spam button at the top of the email (right next to the delete forever).
MSN
In MSN, to whitelist our mails, you can add our mail addresses to your Safe List
. This is how you do that:
- Select Settings: Email | Junk e-mail (bottom left, just above Calendar).
- From the E-mail settings screen, select Junk E-mail Guard.
- Select Safe List.
- Enter the Links Players address (you can either give a specific Links Players email address
or use @linksplayers.com and @constantcontact.com to whitelist the domains) in the text box provided for Add people to safe list.
- Select Add.
Outlook 2003 or higher
If you are using Outlook 2003 or higher for your emails, you can whitelist by:
- Open the email.
- From the list of emails, right click on the sender's email address.
- Select Add sender to Address book.
- Click Save and close.
For domain whitelisting,
- Open email.
- Select the drop down arrow after Contacts
in the contacts section (left-hand side, below Folders).
- Select New Contact.
- In the E-mail addresses box, enter *@linksplayers.com and *@constantcontact.com.
- Select Add and click OK.
Norton AntiSpam
AntiSpam works along with Outlook, Outlook Express, Netscape and Yahoo, MSN/Hotmail to block spam
mails before it reaches your inbox. To make sure Links Players mails reach you, you can add us to your Personal Friends list or Global Friends list. Here is how you can do that:
- Start Norton AntiSpam, select Status & Settings tab.
- Select AntiSpam.
- Select Configure button - right hand side bottom of the screen.
- Select Allowed List tab - second tab on the list of tabs.
- Select Add.
- Enter linksplayers@linksplayers.com address in the Email address box.
- Select Ok.
McAfee Spamkiller
The McAfee Spamkiller works with Outlook, Outlook Express, Outlook 98, MSN/Hotmail to block spams. To whitelist Links Players mails,
- Select Friends tab.
- Select Email Address tab.
- Select the down arrow to view Personal Friends List.
- Select Add a Friend from the right hand side.
- In the address box, add the Links Players address
(linksplayers@linksplayers.com), and select Single e-mail address as type, and Add.
- Select Domains.
- In the address box, enter linksplayers.com and constantcontact.com, choose "all users at domain" as type and click
Add.
- Select Save.
Spam Assassin
In Spam Assassin, you can whitelist Links Players in the User Preferences. To whitelist,
- Find the spamassassin folder from your hard drive, and open it.
- There would be a file named user_prefs. Open it with a text editor (for e.g.
Notepad). If there is no such file, create it, instructions are available at http://spamassassin.taint.org/doc/Mail_SpamAssassin_Conf.html
- Make a new line in the file. On that line, enter whitelist_from, followed by the Links
Players address that you wish to whitelist. To whitelist the domain, enter @linksplayers.com (and for the Links Daily Devotional, @constantcontact.com).
- Save and close the file.
CONTACT YOUR INTERNET SERVICE PROVIDER
Contact Contact recognizes that sometimes Internet service providers
(ISPs) want to maintain control over your spam for safety’s sake. In these cases, you may only be able to resolve this problem by contacting your ISP. To do so, you may highlight and copy, then paste the
section below into an email to your ISP. Be sure to replace the XXXX with appropriate information.
Draft Message to Your ISP
To: ISP Customer Support
Subject: Remove Constant Contact Block
Hello. My name is XXXX and I have been a customer of your services since XXXX. I understand that you employ filters and/or
blacklists to protect customers like myself from unsolicited email; however, this has made it impossible for me to receive newsletters, announcements, and promotions that I have requested. I value these
communications and would like to receive them using this email address.
The sender of these emails uses an email marketing service called Constant Contact. Constant Contact is not an open relay and has strict
anti-spam policies in place. Because your filters block emails from Constant Contact I am unable to receive these communications.
I ask that you please help me determine why these emails are being blocked. For further information about Constant Contact or to request
more information from them such as log files, the Ops team can be reached at - 781.472.8103 or ops@constantcontact.com.
Mail from Constant Contact can be found with the following characteristics:
"Envelope from:" domains:
@in.constantcontact.com
@in.confirmedcc.com
Sending IP’s
Beginning in March of 2008 Constant Contact will start to migrate all
outbound mail IP’s to one consolidated block. This may take over a year to complete and IP’s will be removed from the list below once they are defunct. All future mail from Constant Contact will be sent
from:
208.75.123.130 ccm22.constantcontact.com
208.75.123.131 ccm23.constantcontact.com
208.75.123.132 ccm24.constantcontact.com
208.75.123.133 ccm25.constantcontact.com
208.75.123.225 ccm29.constantcontact.com
208.75.123.226 ccm30.constantcontact.com
208.75.123.227 ccm31.constantcontact.com
208.75.123.228 ccm32.constantcontact.com
CIDR: 208.75.123.0/24
Network/Netmask: 208.75.123.0 255.255.255.0
Legacy IP addresses still sending these emails:
63.251.135.74 ccm01.constantcontact.com
63.251.135.75 ccm00.constantcontact.com
63.251.135.98 ccm06.constantcontact.com
63.251.135.103 ccm07.constantcontact.com
63.251.135.109 ccm08.constantcontact.com
63.251.135.115 ccm09.constantcontact.com
64.95.77.162 c1.confirmedcc.com
64.95.77.163 c2.confirmedcc.com
64.95.77.164 c3.confirmedcc.com
66.151.184.35 ccm02.constantcontact.com
66.151.184.37 ccm04.constantcontact.com
66.151.234.151 ccm14.constantcontact.com
66.151.234.152 ccm15.constantcontact.com
66.151.234.153 ccm16.constantcontact.com
66.151.234.154 ccm17.constantcontact.com
Please contact me when this problem has been resolved.
Sincerely,
XXXXXX
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